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ML Hospitality · Luxury Services & Experiences, home
Plan Your Stay

Plan your stay

Tell us what you have in mind.

This is the beginning of being looked after, not an administrative form. A few short questions. Answer what you know; leave the rest.

How Maria works

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Your letter to Maria, as it writes itself

Dear Maria,

Step 1 of 6

When are you thinking of coming?

Exact dates are welcome. So is “sometime in February”.

Prefer to talk?WhatsApp

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What happens next

  1. A written outline

    A written outline or proposal, usually within 24 business hours; complex requests may take longer, and we will tell you.

  2. Calls

    Calls by appointment preferred; we take direct calls when we can.

  3. Notice

    For new guests we recommend 48 to 72 hours' notice, ideally 72. For guests already confirmed, extra requests with 24 to 36 hours' notice. Events and larger gatherings need more time. Urgent requests are reviewed without a guarantee of availability.

  4. During your stay

    During your stay, our cover follows the hours and services agreed; extended, evening or residential service is quoted separately.

Questions guests ask Maria

Which parts of Costa Rica does Maria look after?

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Can Maria look after us in any villa, home or hotel?

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How soon does Maria reply, and when?

We aim to reply personally on WhatsApp within about 10 to 20 minutes during our hours, every day 7:00 am to 8:00 pm Costa Rica time. Requests that depend on partners can take longer.

How does pricing work?

Personalised quote.

How much notice does Maria need?

For new guests we recommend 48 to 72 hours' notice, ideally 72. For guests already confirmed, extra requests with 24 to 36 hours' notice. Events and larger gatherings need more time. Urgent requests are reviewed without a guarantee of availability.

Who sees what I share?

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Which languages does Maria work in?

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Can my assistant or office plan with Maria?

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What happens if we need something during the stay?

During your stay, our cover follows the hours and services agreed; extended, evening or residential service is quoted separately.

Does ML own the villas?

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Discretion

  • We respect our guests' privacy. We do not publish their identity, images or details of their stay without their express, specific consent.
  • We use the preferences our guests choose to share to personalise their experience, with the appropriate consent and privacy safeguards.
  • We coordinate requests with personal assistants and authorised representatives, with the discretion each experience requires.
  • We recommend planning ahead, especially in high-demand seasons. All requests are subject to availability and prior confirmation.

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Hours: Every day 7:00 am to 8:00 pm.

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